How to Report a Channel or EPG Issue
- Login to Your Dashboard: Start by logging in with your credentials to access your dashboard.
- Open the Channels Section: Once logged in, locate and click on "Channels" in the left-hand menu to manage channel-related settings.
- Select the Problematic Channel:
If a single channel is having issues, you can report it directly to the tech team for a fast resolution. This is the quickest way to get it fixed. You can choose from the following report options:
No Sound, No Picture, Channel is Down, Wrong Channel, No EPG (Electronic Program Guide), Wrong EPG Information. - Submit a Report: After selecting the issue, submit your report to notify the technical team.
- Await Resolution: The technical team will review and work on fixing the issue as soon as possible.
Note: Providing the correct details about the problem (e.g., “No Sound” or “Wrong EPG”) helps the technical team resolve the issue more efficiently.
If more than one channel from the same country is down, it is enough to report 4-5 channels. The technical team will then check all channels from that country and work to resolve the issue for the entire region.
If more than one channel from the same country is down, it is enough to report 4-5 channels. The technical team will then check all channels from that country and work to resolve the issue for the entire region.